FAQ


Ticketing

How many tickets can I sell for one event?

How many tickets can a guest purchase at once?

What is the maximum ticket price guests can purchase at once?

How long will tickets for my event remain on sale?

Is there a way to provide complimentary tickets to guests of my choice?

What application should I download to check in guests at my event?

Event

Is WhenNow available everywhere or in other languages?

How do I handle check in at my event?

Can volunteers who don’t have a WhenNow account check in guests at my event?

Why are my guests and I not receiving emails about my event?

How do I cancel an event?

How do I reschedule an event?

Money

What is WhenNow refund policy?

When will I receive my money?

Why do you need my tax information?

What type of payments are accepted for online sales?

How do you keep your fees so low?

Reporting

What kind of data will I get about guests?